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Manual for standardization of the provision of public services in counters

Manual for standardization of the provision of public services in counters

One of the priorities of the General Taxation Directorate is to provide quality services in the shortest time and at the lowest cost to taxpayers.

To this end, the approval of the DCM no. 624 dt. 26.10 2018, “Adoption of the standardization manual for the establishment and operation of public service counters”.

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The purpose of drafting this manual is to define the rules for the provision of public services, so that the beneficiary is provided with access and uniform treatment, regardless of the institution responsible for its provision.

The manual defines unified standards for the establishment and operation of the service desk, regardless of the form of organization (service windows, dedicated desks or one-stop service, etc.). Also defined are the standards of physical infrastructure, information technology systems, reporting methods, performance measurement, and human capacity building.

The Government’s goal is to reduce the administrative burdens, provide the services quickly, efficiently, transparently and qualitatively according to the principle of separation of reception offices from those responsible for the service and development of standards of care for citizens .

The Tax Administration remains committed to informing and educating all taxpayers with professionalism and dedication.

 

News Source: GDT

 

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