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Info-Point at the Tirana Customs Branch Increases the Level of Service to Business and Individuals

Info-Point at the Tirana Customs Branch Increases the Level of Service to Business and Individuals

The Tirana Customs Branch has already added its services to businesses and individuals. Thus it has become effective, following the Order no. 13 issued by Ms. Belinda Ikonomi, General Director of Customs, Info-Point service.

Economic operators, entities or citizens can contact the Tirana Branch to obtain information on the services provided, as well as about the application of different procedures for the implementation of Customs and Excise legislation.

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The main purpose of the counter is for the interested to find answers and quality information. Next to this office are brochures or information sheets for the services and procedures provided by the Customs Authority.

There is also a complaint form on quality and ethics in service delivery.

The Info-Point office will be open from 09.00 to 15.00 Monday to Friday.

Tirana Customs Branch is the first to provide this service (after the General Directorate of Customs), while it is expected soon that this service will be offered in other major branches throughout the country.

News Source: General Directorate of Customs

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